Social Media Policy

Social media is a great place for you to share your experiences, opinions and thoughts on our work and an excellent way to communicate with us.

Rabbi on Demand Australia Ltd ( “We”, “Us”, or “Our”) loves hearing from you via Twitter, Facebook and/or Instagram.

We recognize that the use of social media also presents certain risks and carries with it certain responsibilities. To assist us in making responsible decisions about the use of social media across its respective platforms, we have established a Social Media Policy (“Policy”) and Social Media Terms and Conditions (“Terms”).

Purpose

This policy is intended to ensure that all content posted on the Rabbi On Demand website or social media platforms is consistent with the objectives of Rabbi On Demand.

Scope

This policy applies to:

  • Directors
  • Staff
  • Volunteers
  • Donors
  • Business partners
  • Sponsors
  • Anyone who engages with and contributes to online material directly related to Rabbi On Demand.


Understanding this Policy

We advise that this policy be read in conjunction with our Safeguarding Policy and Privacy and Terms & Conditions. 

Content must be consistent with the objectives of Rabbi On Demand

To assist in the ongoing advertising and promotion of Rabbi On Demand to the general public, all content that is posted on our website or social media platforms such as Twitter, Facebook, Instagram by the our director, social media manager, staff member or volunteer must be consistent with the objectives of Rabbi On Demand. 

Accuracy and Accessibility

We will ensure that the information that we post on social media is accurate and up to date. If we inadvertently post inaccurate information we will acknowledge the mistake and post a correction as soon as practicable. 

We will seek to make social media content informative, engaging, and appropriate to the audience. We recognise that different platforms require different tones and approaches and will be sensitive to this while always remaining professional. 

We recognise the diversity of the community with which we interact, and we are committed to this diversity being reflected in our social media content. We will take reasonable steps to ensure the accessibility of all content we post on social media.

Enforcement 

The Social Media Manager and the Directors of Rabbi On Demand must regularly review all content posted by Rabbi On Demand as well as other individuals to ensure that the content aligns with the objectives of Rabbi On Demand.

If through internal reviewing or external reporting from an entity or individual outside the organisation, We become aware of any inappropriate content, the Social Media Manager shall promptly remove such content.

If the Social Media manager considers some reported conduct to be more serious, they may contact relevant enforcement authorities for further investigation.

Inappropriate and Abusive Content

We recognise that social media is primarily a platform for engaging with the community. 

We will allow all reasonable and relevant posts on our website and social media platforms, even if they are critical of us. However, we will monitor social media to ensure discussion on all platforms is respectful in tone and constructive in nature. Content that is abusive or inappropriate with be removed, 

Inappropriate content includes the following:

  1. Discriminatory remarks
  2. Harassment
  3. Abuse
  4. Racial 
  5. Religious abuse
  6. Threats of violence 
  7. Any other inappropriate or unlawful conduct

If anyone wishes to post complaints, they should avoid using statements, photographs, video or audio that reasonably could be viewed as malicious, obscene, threatening or intimidating, that disparage customers, members, associates, or that might constitute harassment or bullying.

Enquiries

We will reply to questions and requests for information in a timely manner. If we need to seek further information to answer a question, we will let the person asking the question know that their question has been received and keep them updated.

Review 

This policy shall be reviewed by the board of directors every two years as a minimum.